Longevity Clinics – Summary of Key Terms

This summary explains the main points of our Terms & Conditions in plain language. It is for your convenience only — the full Terms & Conditions govern your contract with us.
1. About Longevity Clinics
Longevity Clinics is a private, non‑NHS, online‑only medical service for adults aged 18 and over. We focus on personalised longevity and preventative medicine. You should stay registered with an NHS GP for your regular and emergency care.
2. The Longevity services
Our care is delivered through one or two year programmes and through selective access options.
3. Fees and Payment
Fees are payable in full at the start of each year unless staged settlements are agreed.
Diagnostic or laboratory tests are non‑refundable once ordered.
You will always be told about any extra costs before they are agreed.
4. Cancellations
Consultations: For selective access bookings cancellations more than 48h before: full refund; Cancel 24–48h before: 50% charge; Cancel <24h or no-show: 100% charge.
Diagnostics: Non refundable and rebooking is dependent on third party terms and conditions. For diagnostic kits held by Longevity refundable only before laboratory kits are dispatched.
Programme: Year 1 non‑refundable after the 14‑day cooling‑off period; Year 2 refundable only if cancelled at least 30 days before Year 2 starts (minus 10% admin fee).
5. Clinical Scope
We provide online assessments and longevity‑focused medical advice. We do not provide emergency or out‑of‑hours care and do not prescribe controlled drugs.
6. Data and Confidentiality
Your data are confidential and processed according to our Privacy Policy. With your consent, anonymised data may be used for quality improvement or research.
7. Your Responsibilities
You must provide accurate health information, attend scheduled appointments, engage with agreed plans and treatment strategies and behave respectfully toward our staff.
8. Limits of Liability
We take all reasonable care in providing services but cannot guarantee specific outcomes or longevity benefits. We are not liable for indirect or consequential loss.
9. Complaints
If you are unhappy with any aspect of our service, please contact us via the details on our website or in our Complaints Policy. We will respond promptly.
10. Governing Law
Our services and any disputes are governed by the laws of England and Wales.
For full details, please read the complete Terms & Conditions document.
 
 
Full Terms and Conditions
 
Last updated: January 2026

1. About us and definitions
Longevity Clinics is the trading name of Longevity Clinics Europe (UK) Limited, a company registered in England and Wales. We are a private, non-NHS, online-only medical service for adults aged 18 and over.
Contract means the agreement between you and Longevity Clinics for Services.
Services means our online consultations, clinical assessments, longevity investigations and related services.
Programme means a fixed-term clinical programme.
Programme Fee means the fixed total fee for a Programme defined at enrolment.
Staged Settlement means a method of settling a fixed Programme Fee through an Initial Capital Commitment followed by equal staged instalments.
Initial Capital Commitment means the non-refundable payment which releases diagnostics, wearables, onboarding consultations and programme activation.

2. Scope of Services and clinical limits
We provide scheduled online consultations and longevity-focused assessments. We do not provide emergency or out-of-hours care. You should remain registered with an NHS GP at all times.
We may recommend additional investigations, referrals, supplements, nutraceuticals or medications. These are not included in your Programme Fee and will only proceed after your consent and written notification of cost.
We engage third-party diagnostic providers. Included items are defined in your Programme Schedule. Additional items are chargeable. Some tests/procedures may be inappropriate for medical reasons, or you may decline them; alternatives may be offered where suitable.

3. Eligibility, information and conduct
You must be 18 or over to use our Services.
You must provide complete and accurate medical and personal information, and promptly update us about changes. We may suspend Services where information is incomplete or misleading.
We operate a zero-tolerance policy for abusive or threatening behaviour and may immediately suspend or terminate Services in such circumstances.

4. Appointments
You must attend online consultations in a private setting with a stable internet connection. Late arrival may result in shortened or rescheduled consultations.

5. Programme Fees and Settlement
Each Programme has a fixed Programme Fee defined at enrolment.
Some clients elect to settle the Programme Fee in full at enrolment.
Where staged settlement applies:
a) You agree a fixed Programme Fee at enrolment.
b) You make an Initial Capital Commitment at enrolment. Once diagnostics, wearables, onboarding consultations or Programme activation are released, this payment becomes non-refundable.
c) The remaining Programme Fee is settled through equal staged instalments over a fixed term defined in your Programme Schedule.
d) Staged settlement is a method of settling a fixed Programme Fee. It is not a subscription, membership, loan or finance product.
e) Failure to pay any staged instalment may result in temporary suspension of longitudinal Services.
f) If two consecutive staged instalments are not received, the entire outstanding Programme Fee becomes immediately due and payable.
g) Outstanding Programme Fee balances remain payable regardless of attendance, engagement, suspension or termination.
h) You may settle any outstanding Programme Fee balance in full at any time.

6. Cancellations, refunds and Objective Impossibility
Cooling-off rights apply as required by law.
Initial Capital Commitments are non-refundable once diagnostics, wearables, onboarding consultations or Programme activation are released.
Programme Fees are non-refundable after the cooling-off period except where Objective Impossibility applies.
Where continuation of Services becomes permanently clinically or logistically impossible due to Objective Impossibility Events, Longevity Clinics may terminate the Programme and issue a pro-rata refund for undelivered longitudinal Services.
Objective Impossibility Events include permanent relocation to a jurisdiction where Longevity Clinics cannot lawfully or practically deliver material elements of the Programme, regulatory or legal changes, serious illness, injury or incapacity, pregnancy where continuation becomes clinically inappropriate, long-term loss of capacity, death, or force majeure events.
Fees for diagnostics, wearables, onboarding, programme activation and Services already delivered remain non-refundable.

7. Suspension
Temporary medical suspension may be offered where continuation is temporarily prevented. Suspension does not extinguish outstanding Programme Fee balances.

8. Termination
Either party may terminate for serious breach. Termination does not extinguish outstanding Programme Fee balances.

9. Wearables and platforms
We may provide or recommend wearables and digital platforms; you may need to set up accounts with manufacturers/providers.
You will not own any wearables provided as part of your plan unless otherwise stated in writing. Proper use is your responsibility. We are not responsible for device defects/misuse. At the end of your programme you will be required to return any wearable device supplied through Longevity unless you extend your membership or unless otherwise agreed in writing .
You may be asked to consent to data sharing from wearables so that we can deliver Services. If you do not consent to sharing data and /or do not provide data as requested we may not be able to deliver services to you.

10. Consents & third-party accounts
We may need your written consent to open third-party laboratory or platform accounts and to share necessary data for service delivery. If consent is not provided, some Services may be unavailable.

11. Prescribing
Prescribing is at the clinician’s sole discretion and may not follow from every consultation. Controlled drugs are not prescribed.
We may recommend you seek in-person examination or emergency care where clinically indicated.

12. Results, data and research
Your results may contain unexpected findings. Consider the personal impact of receiving such information.
Scientific understanding evolves; further or repeat testing may become relevant. Samples may sometimes fail processing and may need to be repeated.
You are responsible for sharing pertinent findings with your NHS GP/specialists, unless you ask us to do so on your behalf. You own your health data. We process it to deliver Services. With consent, anonymised data may be used for quality improvement or research. We comply with applicable UK data-protection law.

13. Intellectual property
We retain all IP in our materials, protocols and reports. You may not sell, republish or modify our reports or materials. Personal, non-commercial use only.

14. Limitation of liability
Nothing limits or excludes liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
We will not be liable for indirect or consequential loss, or for business losses; our Services are for personal use.
We are not liable for inaccurate results except where caused by our negligence, nor for conditions arising after Service dates unless directly caused by our Services.
We are not responsible for manufacturer defects or misuse of wearables.

15. Complaints
Complaints are handled under our Complaints Policy.

16. Notices & communications
You can contact us at through the member portal or via the channels on our website. Notices must be sent electronically and are deemed delivered at 9am on the next Business Day after transmission. We will contact you using the details you provided, unless you instruct otherwise.
 
17. Changes to these Terms
We may amend these Terms from time to time and will notify you of material changes. Continued use after notice constitutes acceptance of updated Terms.
 
18. General
These Terms constitute the entire agreement between you and us regarding the Services, superseding prior understandings.
If any provision is unlawful/unenforceable, the remainder remains in force.
We may transfer our rights/obligations to another organisation; we will notify you and ensure your rights are not affected.
No person other than you/us has rights to enforce these Terms.

19. Force majeure
We are not liable for delays caused by events beyond our control.

20. Governing law
These Terms are governed by the laws of England and Wales.